top of page

Frequently Asked Questions

Organic Studio

General Product Info

​

  1. What makes your products natural or organic? All our products are crafted using ethically sourced, high-quality natural and organic ingredients. We avoid synthetic chemicals, artificial fragrances, and harmful preservatives wherever possible.

  2. Are your products cruelty-free? Yes, all our products are cruelty-free. We do not test on animals, and many of our products are vegan-friendly.

  3. Do your products contain synthetic fragrances or dyes? No, we use natural essential oils and plant-based colorants to scent and color our products.

  4. Are your products safe for sensitive skin? Many of our products are formulated for sensitive skin, using gentle and soothing ingredients. However, we recommend performing a patch test before full use to ensure compatibility.

​Facial Care Systems

​​

  1. How long does it take to see results? Visible results may vary depending on the individual and the concern being addressed. Many customers notice initial improvements within 2–4 weeks of consistent use.

  2. Can I use the facial scrubs daily? No, we recommend using scrubs 2–3 times per week to avoid over-exfoliating your skin.

  3. What should I expect during the initial use of your facial care products?

    • Positive signs: Improved hydration, smoother texture, and a brighter appearance.

    • Adjustment signs: Mild purging (temporary breakouts) as your skin adjusts to active ingredients like niacinamide or salicylic acid.

    • Adverse reactions: Persistent redness, irritation, or itching. If this occurs, discontinue use and consult a dermatologist.

Hair Care

​Do your hair products promote hair growth? Yes, our hair care products are formulated with ingredients like castor oil, fenugreek, and moringa oil, which are known to support healthy hair growth and thickness.

  1. Can I use your hair products on all hair types? Most of our hair products are suitable for all hair types. Specific product recommendations are available based on your hair’s needs, such as dryness, damage, or shedding.

  2. How often should I use the hair masks or oils? For best results, use hair masks 1–2 times per week and oils 2–3 times per week or as needed.

Body Care

  1. Are your soaps safe for sensitive or eczema-prone skin? Yes, our soaps are formulated with nourishing ingredients like goat milk, oatmeal, and chamomile to soothe and moisturize sensitive or eczema-prone skin.

  2. Do your products help with hyperpigmentation or scars? Yes, we have targeted products that contain kojic acid, turmeric, and licorice root, which are known to help reduce the appearance of hyperpigmentation and scars over time.

Product Usage & Storage

​

  1. How should I store your products? Store in a cool, dry place away from direct sunlight. For products with natural oils or butters, refrigeration can extend their shelf life.

  2. Do your products have an expiration date? Yes, due to the natural ingredients, most products are best used within 6–12 months. Specific expiration dates are listed on the packaging.

  3. Can I customize my product? Yes, we offer custom formulations upon request. Please contact us via email or our website for more details.

Purchasing & Shipping

​​

  1. Do you offer sample sizes? Yes, we offer sample sizes for select products so you can try them before committing to a full-size product.

  2. Where do you ship, and how long does it take? We ship domestically and internationally. Delivery times vary but typically range from 3–7 business days for domestic orders.

  3. What is your return policy? Due to the nature of handmade products, we do not accept returns on opened products. However, if there is an issue with your order, please contact us within 14 days, and we will work to resolve it.

Special Concerns

​

  1. Are your products safe to use during pregnancy or breastfeeding? While many of our products use gentle, natural ingredients, we recommend consulting with your healthcare provider before using any product containing essential oils.

  2. Can your products be used on children? Many of our products are gentle enough for children, but we recommend checking the ingredient list for potential allergens.

  3. Do you offer fragrance-free products? Yes, we offer fragrance-free options for customers with sensitivities or allergies to essential oils or fragrances.

bottom of page